CUSTOMER SERVICE

You can easily track your order by logging into your account and checking the order status in the 'My Orders' section. Additionally, you will receive a tracking number via email once your order has been shipped.

Products that have color personalization available will have a Note in the description, and a box to provide your color choice. To personalize the product color: 1) Look for the two boxes to provide color choice next to the item. 2) Write your color choice in the Color Name box (ex. green) 3) For a more precise color, use the color picker and write the color code (ex. #E76E47) in the Color Name box. Click the link Color Picker to choose a color.

Mon- Fri - 1:00pm-3:00pm CST Sat-Sun - 1:00pm-3:00pm CST

We accept a variety of payment methods including credit/debit card, PayPal, Google Pay, and Apple Pay. You can choose the most convenient option for your purchase.

Answer: Our shipping policy ensures prompt delivery of your orders and provides the option to return items if needed. For detailed information, please visit our Shipping & Returns page.

If an issue is discovered, Colorich Designs will send the customer an email explaining the issue. The Customer must respond within 7 days of the email notification, or the order will be submitted and you will not be eligible for any replacements or refunds for this order.

At the moment, we ship to the US and Canada for all orders placed on our website.

We prioritize customer privacy and data security by implementing robust encryption measures, strict data protection protocols, and regular security audits to safeguard your information.

You can reach our customer support team by emailing colorichdesigns@gmail.com, by using our Chat feature, or by calling us at 832-510-4941 . Our team is available to assist you with any queries or concerns you may have.